Support
We read every message.
Get in touch
Email us and we will come back to you, usually within a couple of days.
Or use Settings → Send Feedback in the app.
Delete your account
- Settings
- Manage Account
- Delete Account
This removes your account and the synced copies of your places, tags, notes, visits and lists from our servers.
Deleting your account does not cancel a subscription. Cancel that separately in your Apple ID settings if you no longer want to be billed.
Common questions
Is Seek available yet?
Not yet. Seek is coming soon to the App Store. If you would like to hear when it lands, email us.
How do I manage or cancel Seek Premium?
Subscriptions are handled entirely by Apple. Open Settings, tap your Apple ID, then Subscriptions. Cancelling there stops the renewal; deleting Seek or deleting your Seek account does not cancel it. If you bought Lifetime, it's a one-time purchase, so there's nothing to cancel.
How do I get my subscription back on a new device?
Purchases are tied to your Apple ID, not to a device. Make sure the App Store is signed in with the same Apple ID you subscribed with, and make sure you are signed in to Seek. If Premium still does not appear, email us.
Does Seek track my location in the background?
No. Seek only asks for location access while you are using the app, and only to show nearby places and distances. Your current location is not stored. The coordinates we keep belong to the places you save.
Where is my data stored, and does it sync?
Your places, tags, notes, visits and lists are stored on your device and synced to our servers so they are there on your other devices. They are tied to your account and visible only to you.
How do I report a bug or suggest something?
Email support@seekplaces.app, or use Settings → Send Feedback in the app. Telling us your device model and iOS version helps a lot.